Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you ("Client", "you") and Infiniotics ("we", "us", "our"), a full-stack AI studio based in Pakistan. These Terms govern your access to our website (infiniotics.com), your use of our AI Project Explorer, and all software development services we provide.

By accessing our website, submitting a project brief, signing a proposal, or making any payment to Infiniotics, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not engage our services.

These Terms apply alongside any separately executed Service Agreement or Statement of Work (SOW). Where there is a conflict, the individual Service Agreement takes precedence.

2. Services We Provide

Infiniotics is a full-stack AI studio that delivers complete, production-ready digital products. Our standard engagement delivers four integrated components as one unified product:

• Admin Web Portal: Custom web dashboards built with Next.js or C# .NET, powered by Supabase. Includes role-based access control, real-time dashboards, CMS, user management, and third-party API integrations.
• Flutter Mobile App: Cross-platform iOS and Android applications from a single Flutter codebase. Includes push notifications, offline capability, biometric authentication, and full App Store / Google Play submission.
• AI Agents & Intelligence: Autonomous AI agents built on OpenAI GPT-4, LangChain, and custom models. Includes conversational chatbots, workflow automation agents, smart notification systems, RAG pipelines, and predictive analytics.
• Payments & Deployment: Stripe-powered subscription billing, one-time payments, customer billing portals, revenue dashboards, webhook automation, and full deployment to Vercel, GCP, Google Play, and the App Store.

Additional services include:

• Phase 1 — Brainstorm & Blueprint ($299 fixed): Discovery workshop, product requirements document (PRD), user journey maps, feature prioritisation, and risk register.
• Phase 2 — Architecture & Design ($599–$999 fixed): System architecture, database schema, API contract, high-fidelity Figma UI designs, and development sprint plan.
• Phase 3 — Development & AI Agents (custom fixed quote): Full-stack build of all four components in parallel, with bi-weekly demo calls and QA.
• Phase 4 — Deployment & Launch ($399 fixed): Live deployment, store submissions, domain/SSL setup, monitoring, and 30-day bug warranty.
• Ongoing AI Agent Maintenance ($149–$450/mo optional): AI fine-tuning, feature updates, performance monitoring, and priority bug fixes.
• CTO-as-a-Service: Ongoing technical leadership under equity or revenue-share arrangements documented in a separate Equity Agreement.

Specific deliverables, timelines, and fixed pricing for each engagement are defined in a written Proposal agreed by both parties before work commences.

3. Engagement & Proposals

3.1 Proposal Process

All engagements begin with a free 15-minute strategy call (no obligation). Following this, we provide a written Proposal detailing scope, deliverables, timeline, and fixed pricing. Proposals are valid for 30 days unless otherwise stated.

3.2 Project Commencement

A project commences only after: (a) written acceptance of the Proposal, (b) execution of a Service Agreement and IP Assignment Agreement, and (c) receipt of the initial 30% deposit.

3.3 Scope Changes

All scope changes must be documented in a written Change Order agreed by both parties before implementation. Scope changes may affect timeline and pricing. Verbal instructions to change scope will not be implemented without written confirmation.

3.4 Project Timeline

Timelines are estimated in good faith based on scope at proposal time. Delays may result from scope changes, late client feedback, third-party dependencies, or force majeure. We will communicate any impacts promptly and agree revised schedules in writing.

4. Payment Terms

4.1 Milestone-Based Payment Structure

All projects are priced and paid on a fixed milestone basis:

• 30% deposit: Due before work commences. Books development resources and initiates the project.
• 40% mid-project: Due upon delivery of the mid-sprint review with functional demonstrations of core features.
• 30% final delivery: Due upon delivery of the final product, source code, and all agreed assets.

For Phase 1 ($299) and Phase 4 ($399), the full fixed fee is due before that phase commences. For projects above PKR 10 Lakh / USD 10,000, custom payment schedules may be agreed in writing.

4.2 Payment Methods

We accept bank transfer (Pakistan and international), Wise, PayPal, and other methods agreed in writing. Prices are quoted in USD or PKR as specified in the Proposal. International clients pay in USD; PKR rates are fixed at the time of proposal acceptance.

4.3 Late Payments

Invoices are due within 7 business days of issue. Late payments accrue interest at 2% per month on the outstanding balance. We reserve the right to pause active work if a payment is more than 14 days overdue, with written notice to the Client.

4.4 Refund Policy

The initial 30% deposit is non-refundable once work has commenced, as it covers resource allocation and discovery costs. Mid-project payments are non-refundable for work already delivered. If Infiniotics cannot complete the project due to our own failure, we will refund fees proportionate to undelivered work.

4.5 CTO Partner Equity Arrangements

Under CTO Partner engagements, equity (8–15%) or revenue-share (6–10%) arrangements are documented in a separate Equity Agreement including vesting schedules (typically 24 months), dilution provisions, and exit provisions. These arrangements are legally binding upon execution.

5. Intellectual Property

5.1 Client Ownership Upon Final Payment

Upon receipt of full and final payment, Infiniotics assigns to the Client all rights, title, and interest in all custom code, designs, and deliverables created for that project ("Work Product"), including all intellectual property rights. This assignment is worldwide, perpetual, and irrevocable.

5.2 IP Assignment Agreement

We sign a formal IP Assignment Agreement before any work commences, confirming you will own 100% of all custom code and deliverables upon final payment. The assignment becomes effective only upon receipt of all outstanding payments. You own your data, your codebase, and your product.

5.3 Pre-existing IP & Third-Party Components

Infiniotics retains ownership of: (a) pre-existing code, frameworks, and tools developed independently of your project; (b) general methodologies and development processes. These may be incorporated into your project under a perpetual, royalty-free licence. Third-party open-source components (Next.js, Flutter, Supabase, etc.) are subject to their respective licences, which we will disclose.

5.4 Portfolio Rights

Infiniotics reserves the right to reference completed projects (including MedLoop, PromptlyApps, InfiniSignal, and client engagements) in our portfolio, website, and marketing materials — including project name, brief description, and technology stack — unless you request confidentiality in writing. We will not disclose proprietary business logic or sensitive commercial data without your consent.

5.5 Open Source Dependencies

We will provide a complete list of all open-source dependencies included in your deliverables upon request, including their licence types. Our standard stack (Next.js — MIT, Flutter — BSD, Supabase — Apache 2.0) uses permissive licences compatible with commercial use.

6. Confidentiality & NDA

Both parties agree to keep confidential all non-public information received from the other party in connection with a project, including business plans, financials, technical specifications, client lists, and product roadmaps ("Confidential Information").

Confidential Information shall not be disclosed to any third party without prior written consent, except to employees or contractors who need to know it to perform their duties and are bound by equivalent confidentiality obligations.

These obligations survive termination of the engagement for 3 years. We will sign a separate Non-Disclosure Agreement (NDA) before detailed project discussions upon written request.

7. AI Tools & Third-Party Services

7.1 AI-Assisted Development

Infiniotics uses AI-assisted development tools (GitHub Copilot, Claude, GPT-4, etc.) to accelerate development, documentation, and testing. All AI-generated code is reviewed, tested, and validated by our engineers before delivery. We take full responsibility for the quality and correctness of all deliverables regardless of the tools used.

7.2 AI Integrations in Your Product

When we integrate third-party AI services (OpenAI, Anthropic, Google AI, LangChain, etc.) into your product, you are responsible for: (a) obtaining appropriate API keys and accounts, (b) reviewing and agreeing to the AI provider's terms of service, (c) ensuring your use case complies with usage policies, (d) bearing API costs for production usage after handover.

7.3 AI Output Disclaimer

Infiniotics does not warrant the accuracy, completeness, or reliability of outputs generated by third-party AI models integrated into your product. AI systems may produce inaccurate or inappropriate outputs. You agree to implement appropriate review mechanisms, disclaimers, and safeguards in any product containing AI-generated content.

7.4 Website AI Project Explorer

Our website's AI Project Explorer is powered by OpenRouter and provides information about Infiniotics products and services for informational purposes. Responses are AI-generated and may not be 100% accurate. Do not rely solely on AI chat for business or legal decisions — always verify directly with our team.

7.5 Our Live Products

Infiniotics has developed three live AI-powered products — MedLoop (healthcare AI), PromptlyApps (AI prompt engineering platform), and InfiniSignal (AI stock analysis) — which serve as case studies and references for our capabilities. Use of these products is governed by their own separate terms of service where applicable.

8. Client Obligations

To enable successful project delivery, the Client agrees to:

• Provide timely, accurate, and complete information, requirements, and feedback as requested
• Designate a primary point of contact with authority to make project decisions
• Review and respond to deliverables within agreed timescales (typically 5 business days)
• Ensure any materials provided to us (designs, content, data) do not infringe third-party rights
• Make payments on time in accordance with Section 4
• Provide access to necessary systems, APIs, and accounts required for the project
• Attend scheduled bi-weekly demo calls to provide feedback on progress
• Not engage competing development agencies on the same project scope without prior notification

9. Warranties & Guarantees

9.1 Our Warranties

• Services will be performed with reasonable skill and care by qualified engineers
• Deliverables will substantially conform to agreed specifications
• We have the right to enter this agreement with no conflicting obligations
• Work Product delivered will, to the best of our knowledge, not infringe third-party IP rights

9.2 30-Day Bug Warranty

We provide a 30-day bug warranty on all delivered work (Phase 4 and above). During this period, we fix bugs caused by our development at no additional cost. The warranty does not cover issues arising from: client modifications, third-party service changes, infrastructure issues outside our control, or new feature requests.

9.3 Scale Guarantee

If your application fails to handle 1,000 concurrent users within 30 days of launch due to architectural decisions made by Infiniotics, we will fix the performance and infrastructure issues at no cost. Third-party infrastructure costs (e.g. additional Vercel bandwidth) are a separate discussion.

9.4 Disclaimer

Except as expressly stated, all services and deliverables are provided "as is" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by Pakistani law, Infiniotics' total cumulative liability for any and all claims arising from these Terms or any project shall not exceed the total fees paid by the Client in the 12 months preceding the claim.

In no event shall Infiniotics be liable for: indirect, incidental, consequential, special, or punitive damages; loss of profits, revenue, or anticipated savings; loss of business, contracts, or opportunities; or loss of data, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded under applicable Pakistani law.

11. Termination

11.1 Termination by Client

The Client may terminate a project engagement by giving 14 days' written notice. Upon termination: (a) the Client pays for all work completed to date at a prorated rate; (b) Infiniotics delivers all completed work and work-in-progress; (c) the deposit paid for commenced milestones is non-refundable.

11.2 Termination by Infiniotics

Infiniotics may terminate with 14 days' written notice if: (a) the Client fails to make payment within 21 days of the due date; (b) the Client materially breaches these Terms; (c) the Client engages in conduct that is abusive, illegal, or makes the working relationship untenable.

11.3 Effect of Termination

Each party returns or destroys the other's confidential information. Provisions relating to IP (Section 5), confidentiality (Section 6), liability (Section 10), and dispute resolution (Section 12) survive termination indefinitely.

12. Dispute Resolution

12.1 Good Faith Negotiation

In any dispute, both parties first attempt resolution through good faith negotiation. The complaining party notifies the other in writing; both parties meet within 14 days to attempt amicable resolution.

12.2 Mediation

If unresolved within 30 days of written notice, either party may refer to mediation via a mutually agreed mediator or, failing agreement, via the Lahore Chamber of Commerce & Industry mediation services.

12.3 Governing Law & Jurisdiction

These Terms and all disputes are governed by the laws of the Islamic Republic of Pakistan. Legal proceedings not resolved by negotiation or mediation shall be brought exclusively in the courts of Lahore, Pakistan. Both parties submit to the exclusive jurisdiction of those courts.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any applicable Proposal, Service Agreement, IP Assignment Agreement, and Equity Agreement, constitute the entire agreement between the parties and supersede all prior discussions, representations, and understandings.

13.2 Amendments

We may update these Terms from time to time. Material changes will be notified by email to active clients and posted on our website with 30 days' notice. Continued use of our services after changes take effect constitutes acceptance.

13.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

13.4 Force Majeure

Neither party is liable for delays caused by circumstances beyond their reasonable control — including natural disasters, government actions, internet disruptions, or pandemics — provided the affected party notifies the other promptly and takes reasonable steps to mitigate impact.

13.5 Independent Contractor

Infiniotics operates as an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

13.6 Assignment

The Client may not assign these Terms without Infiniotics' prior written consent. Infiniotics may assign to a successor entity in the event of a merger or acquisition, with notice to active clients.

14. Contact